Join Dr. Thanusha Govender, CEO of XLink Communications, as she takes us through XLink’s remarkable transformation over the past two years. Discover how the company is breaking barriers to improve financial access for everyone, anytime, anywhere.
XLink Communications Pty (Ltd) is a purpose-led PayTech, reshaping the world of payments with innovative products that are redesigning the customer payment experience. Over the past two years, XLink has become a force for good by advancing financial inclusion, recognising it as the foundation for a thriving African continent.
In 2022, Dr. Thanusha Govender took on the role as CEO, ushering in a bold visionary new era for XLink. Her execution of a market diversification strategy has transformed the company from a connectivity provider into a multifaceted payment technology business that now delivers end-to-end integrated payment solutions. These offerings span across hardware, software-as-a-service (SaaS), infrastructure, aggregator connectivity platform solutions, lifecycle management including supply chain management, a field technician network and call centres, positioning XLink as a leader in payment orchestration.
“This was a complete reset for the organisation. The execution of the market diversification strategy resulted in a multitude of transformation swim lanes, impacting every facet of the business,” said Dr. Govender. “‘We didn’t just change one thing—we had to change everything, short of the company’s name.”
Today, XLink serves a diverse customer base that includes leading financial service providers, FinTech companies, merchant acquirers, payment aggregators, telcos, retailers, government organisations and businesses involved in POS payments, ATMs, and cash management services. The company’s dedication to innovation and financial inclusion continues to drive its influence across Africa, offering adaptable, innovative interoperable solutions that address the continent’s evolving payment needs.
In keeping with its purpose to leave a lasting impact on society, XLink is proud to announce its first cross-border payments offering, XLink Send. XLink Send is a remittance-as-a-service solution that enables banks, telcos, retailers and FinTechs looking to offer remittance services to both their corporate and retail customers. This service keeps affordability at the forefront where international remittances are traditionally known for high costs that are passed onto the consumer. XLink Send supports a variety of channels, including WhatsApp, mobile apps for retail users as well as an online web portal for corporate clients who need more sophisticated payment flows. These channels seamlessly integrate into a client’s environment and work alongside their existing technology estate.
Looking ahead, XLink remains determined in its purpose to improve financial inclusion, whereby access to financial services is available to everyone, anytime, anywhere. With a solid foundation, visionary leadership, and a passion for innovation, XLink is poised for continued growth. Its relentless focus on delivering cutting-edge solutions, like XLink Send, ensures that the company stays at the forefront of Africa’s dynamic payment landscape, providing seamless, accessible and affordable payment options for individuals and businesses alike.
